Question 1

What is FieldServicer?

Accepted Answer

FieldServicer is a workforce management platform for Australian service businesses. It brings rostering, GPS time and attendance, compliance records, patrols, incident reporting, digital forms, document management and client reporting into one connected system.

Question 2

Which industries use FieldServicer?

Accepted Answer

The platform is built for organisations managing staff across multiple sites, including security services, commercial cleaning, facility management and broader field service operations.

Question 3

Is there a mobile app for field staff?

Accepted Answer

Yes. Field staff use the mobile app for shifts, clock in and clock out, digital forms, patrols, incidents and site documents.

Question 4

How is pricing structured?

Accepted Answer

Pricing depends on workforce size, the modules you need, the number of locations and your operational requirements. Request pricing and we will prepare a quote for your organisation.

Question 5

Can clients access their own reporting?

Accepted Answer

Yes. The client portal gives your customers controlled visibility of the activity and reports relating to their sites.

Question 6

Does FieldServicer support Australian operations?

Accepted Answer

FieldServicer is built for Australian service businesses and is supported from Sydney.

Question 7

Can we customise forms and checklists?

Accepted Answer

Yes. Digital forms, checklists and inspections can be configured to match each site, contract or job type.

Question 8

How do we get started?

Accepted Answer

Book a demo. We will walk through the platform, discuss your operational requirements and identify the modules that suit your business.

Question 9

Can we roster across multiple sites at once?

Accepted Answer

Yes. Shifts are created per site and can be viewed together so operations teams see coverage across the whole business.

Question 10

Does FieldServicer track staff continuously?

Accepted Answer

Attendance capture is tied to clock in and clock out events on the mobile app rather than continuous background tracking.

Question 11

Can we track security licences specifically?

Accepted Answer

Yes. Licence details and expiry dates are held on the employee record alongside other certifications.

Question 12

Which checkpoint types are supported?

Accepted Answer

QR codes, NFC tags and beacon-based checkpoint activity are supported.

Question 13

Can photos be attached to incident reports?

Accepted Answer

Yes. Images and file attachments can be added from the mobile app.

Question 14

Can documents be attached to a site?

Accepted Answer

Yes. Documents can be held against a site as well as an employee.

Question 15

Do clients see all of our data?

Accepted Answer

No. Access is scoped to the client's own sites and the information you choose to share.

Question 16

Can forms differ by site?

Accepted Answer

Yes. Forms and checklists can be configured for particular sites, jobs or contracts.

Question 17

What is held on a site record?

Accepted Answer

Site documents, instructions, shift history and the activity recorded there.

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