Security Services
Security Workforce Management Software in Australia
Security operations run across many sites, shifts and licence requirements at once. FieldServicer gives control rooms and operations managers a single place to roster officers, confirm attendance, record patrol activity, capture incidents and report back to clients.
FieldServicer
Roster published
28 shifts assigned
Attendance verified
GPS check-ins by site
Patrol activity logged
Checkpoint exceptions visible
Client report ready
Evidence grouped by location
Command map
12
sites
98%
on time
4
alerts
31
forms
Exceptions, documents and reports stay connected to the same site record.
Challenges
Operational pressures in security services
Late shift confirmations and unfilled posts
Rosters change constantly, and phone-and-spreadsheet coordination makes it hard to know whether every post is actually covered before a shift starts.
Proof that patrols were completed
Clients ask for evidence of patrol activity on their sites, but paper logs are slow to collate and easy to dispute.
Licence and compliance record keeping
Security licences, inductions and site-specific documents expire on different dates and are often tracked in disconnected files.
Incident information arriving too late
Incidents reported by phone or text lose detail, and follow-up actions are hard to track through to resolution.
The platform
How FieldServicer supports security services
Roster officers across every site
Plan shifts by site and post, allocate officers, publish schedules and keep a clear record of roster changes.
GPS-verified clock in and clock out
Officers start and end shifts from the mobile app with location context, so attendance records match the site they were assigned to.
QR, NFC and beacon patrol checkpoints
Record patrol activity as officers scan checkpoints on site, and see exceptions where scans were missed.
Digital incident reporting with attachments
Capture structured incident details, photos and site context from the field, then review and export the report.
Licence and document registers
Store security licence details, certifications and site documents with expiry visibility and staff acknowledgements.
Client reporting portal
Give clients controlled visibility of the activity performed on their sites without emailing spreadsheets.
Use cases
Where teams use it day to day
- Static guarding across multiple client sites
- Mobile patrol runs with checkpoint verification
- Welfare checks for lone workers
- Event and short-notice deployments
- Alarm response and incident escalation records
Related features
Features that matter most here
- Employee RosteringPlan and publish shifts across every site from one roster, with clear visibility of who is allocated where.
- GPS Time and AttendanceLocation-aware clock in and clock out that ties attendance records to the site the shift was scheduled for.
- Patrol ManagementRecord patrol activity through QR, NFC and beacon checkpoints, and see exceptions where scans were missed.
- Incident ReportingStructured incident capture from the field, with photos, site context, review workflow and exportable reports.
- Compliance ManagementKeep employee documents, licences, certifications and acknowledgements in one register with expiry visibility.
- Client PortalControlled, self-service visibility for your clients of the activity and reports relating to their sites.
FAQ
Security Services questions
Other industries
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Ready to modernise your security services operation?
See how FieldServicer can help your organisation manage people, sites, compliance and reporting from one connected platform.