Can photos be attached to incident reports?

Yes. Images and file attachments can be added from the mobile app.

Is there a record of changes?

Each incident report retains an audit history.

Can reports be exported?

Yes. Incident reports can be exported for clients, insurers or internal review.

Incident Reporting

Digital Incident Reporting Software for Field Operations

Structured incident capture from the field, with photos, site context, review workflow and exportable reports.

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FieldServicer

Incident Reporting interface

Live view

Roster published

28 shifts assigned

Attendance verified

GPS check-ins by site

Patrol activity logged

Checkpoint exceptions visible

Client report ready

Evidence grouped by location

Command map

sites

98%

on time

alerts

forms

Exceptions, documents and reports stay connected to the same site record.

The operational problem

Incidents reported by phone or text lose critical detail. Follow-up actions are hard to track and reconstructing what happened weeks later is unreliable.

How FieldServicer solves it

Staff submit structured incident reports from the mobile app, complete with attachments and site details. Reports move through review and remain available as an auditable record.

Capabilities

What's included

Mobile incident submission
Structured incident forms
Photos and file attachments
Site and employee association
Review and resolution workflow
Exportable incident reports
Audit history for each report

Workflow

How it works, step by step

1
Report from the field
The staff member completes the incident form on mobile at the time it happens.
2
Attach evidence
Photos and files are added to the report.
3
Route for review
The report is linked to the site and employee and sent for review.
4
Resolve
Follow-up actions are recorded through to resolution.
5
Export
Produce the report for clients, insurers or internal review.

Benefits

What changes for your business

Complete incident detail captured at the time
Consistent reporting across all sites
Traceable follow-up actions
Records ready when they are needed